Helpdesk streamline your customer support service
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Simplify support ticket handling.
Unify communication hub
Access analytics for optimized support strategies
Empower support, delight
customers
Customer Portal
Provide your customer with a secure portal that empowers them to maintain ongoing ticket conversations going so reps can resolve issues faster.
Knowledge Base
Help customer help themselves, decreasing the volume of support inquiries you receive.
Omni-Channel Messaging
Reach your customers by utilizing various channels within the inbox and seamlessly transitioning between them.
Inbound Calling
Take inbound calls from your customers and monitor them within DirectRetail.
Live Chat
Automatically route users to the right people on your services team, and build better relationship through contextual conversations.
VoIP Calling
Call your customers directly from DirectRetail platform with our VoIP software.
This solution has revolutionized our support! Lightning-fast ticket handling, streamlined communication, and invaluable insights. A must-have for any support team!
Jane Doe
Project Manager at company
Frequently Asked
Questions
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. commodo consequat.
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Ready to get
started?
